Reports of restored AT&T Internet and U-verse service across Dallas-Fort Worth started coming into the NBC 5 newsroom Monday night.
AT&T says customers still without working U-verse service more than 12 hours after an area-wide outage should restart their equipment and then reach out to customer care for lingering issues.
The outage lasted about 12 hours, with AT&T confirming at about 10:20 p.m. that technicians made repairs to the damaged facility and restored service to the area.
However, Tuesday morning, NBC 5 received several message from AT&T U-verse customers who said they were still without service.
We checked with AT&T who reassured us repairs made Monday night should have resolved the large-scale outage and they recommended customers restart their equipment.
"The facility is back online, so they're equipment should be working," an AT&T spokesman said. "Customers having problems should restart their equipment. If people are still out, they should contact customer care."
AT&T U-verse customer care can be reached online or by phone at 1-800-288-2020.
Monday's fire, which burned primary and backup electrical systems at the switching station, was believed to have been sparked by a lightning strike.
