NBC 5 Responds October 11, 2024 5:18 pm

A consumer's screenshot saved hundreds of dollars, what you should know

When you have a customer service question going to the online chat can help resolve it. In one case, a consumer tells the NBC 5 Responds he got a wrong answer and it almost cost him hundreds of dollars. NBC 5’s Diana Zoga shows us what happened and how to use the customer service chat to your advantage.

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