NBC 5 helps couple resolve issue over vacation club balance due
When an NBC 5 viewer couldn’t get a resolution to a dispute over the balance due on her vacation club she called NBC 5 Responds, Kristi Nelson explains what happened next.
The Latest
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How a consumer's screenshot saved hundreds of dollars
When you have a customer service question, going to the online chat can help resolve it.
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Auto part shortage leaves driver stranded for months
One of the pandemic’s lingering side effects is a shortage of auto parts. One driver tells us his vehicle was in the shop for months while he waited on a part ot arrive from Japan.
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North Texas fans report vanishing tickets
NBC 5 Responds to a growing number of fans reporting disappearing Ticketmaster tickets. Here’s what to know and how you can protect your seats.
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How to protect your vacation and money when planning a trip
This story will help you protect your vacation and hard-earned money. An NBC 5 viewer had to cancel a trip when she got COVID. No big deal, she thought because she received a flight credit but then she tried to use it — and hit a wall. She called NBC 5 Responds. Kristi Nelson has the story.
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State lawmakers look at rising homeowners insurance costs
Texas lawmakers are hearing testimony about rising homeowners insurance rates and working to see what can be done to lower premiums.
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What consumers should know about gift card draining
The NBC 5 Responds team continues to hear from North Texans who tell us about vanishing gift card balances.
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How to avoid ‘credential harvesting'
A text, claiming you owe a balance on your toll road account, may be a trick. The FBI says criminals are working to get your login information.
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NBC 5 Responds helps North Texas travelers with refund
John Curtner’s two-month trip to the Middle East last fall with his wife started as an exciting journey through Israel, Jordan and Egypt. They rented cars from Hertz to help get around.
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Woman's lost luggage claim denied because canceled flight never left DFW; airline admits mistake
The Department of Transportation says airlines declare bags permanently lost after five to 14 days, and airlines must compensate passengers for reasonable expenses.
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Key questions to ask when shopping for homeowners insurance
Policies vary depending on coverage limits, deductibles and exclusions.
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What does it cost to nurture and raise an Olympian?
We asked the NBC 5 Responds team to find out what it takes to raise an Olympian. What financial commitments do families make early on?
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Thinking of going to the Olympics? Here's a look at prices
The 2024 Paris Olympics Opening Ceremony is one week away. The games run through August 11.
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False information circulating online over Section 8 housing vouchers
The Texas Department of Housing and Community Development wants you to know about false information circulating online. It’s about a Section 8 housing choice voucher waitlist opening to the public. It comes at a time when many Texans are desperate to find affordable housing.
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NBC 5 Responds helps Fort Worth mom with pre-paid funeral plans
A North Texas mom pre-purchased her memorial package through Laurel Land Funeral Home and paid in full only to be told it was no longer available.
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NBC 5 Responds helps Fort Worth family pay tribute to loving mother
A North Texas woman had paid for a grave marker in full but after a year and a half, the marker still had not been installed.
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Navigating an IRS unpaid balance notice
If you recently received a letter saying you owe the IRS money for unpaid 2023 federal income tax and you know you paid, it may have been a glitch.
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NBC 5 Responds to North Texas family's vacation ticket troubles
A North Texas family planned a vacation for months, but the whole thing was nearly grounded right before takeoff.
