In an out of state move, North Texan says movers failed to deliver
NBC 5 Responds to North Texas consumers who say movers lost their stuff in a cross-country move. What happened and what to know before your next move.
The Latest
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Driver receives toll bills for another car with fake plates
NBC 5 Responds to a driver getting a stranger’s toll bills.
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Understanding paid time off to vote on Election Day
Texas has rules about employers giving people time away from work to vote on Election Day. Read on for how they may apply to you.
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NBC 5 Responds helps a consumer get a resolution after phone trade mix-up
When a North Texas wireless customer was facing a $1,000 charge over a smartphone mix-up she contacted NBC 5 Responds. Here’s what we learned to help you avoid issues.
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Can you stop political text messages?
If you feel like you’re bombarded with political text messages, it’s not your imagination. In the final stretch of this election, is there anything consumers can do to mute the messages?
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NBC 5 helps couple resolve issue over vacation club balance due
When an NBC 5 viewer couldn’t get a resolution to a dispute over the balance due on her vacation club she called NBC 5 Responds, Kristi Nelson explains what happened next.
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How to avoid medical identity theft
The government spent nearly $950 billion on Medicare funding in 2022, according to the Centers for Medicare and Medicaid Services. According to some estimates, scammers claim around $60 billion of funds.
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Fans say they're struggling to reverse ticket transfers
Consumers in North Texas are telling NBC 5 about their tickets disappearing and being transferred on Ticketmaster. NBC 5 Responds shares steps on how you can secure your seats better in the future.
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How a consumer's screenshot saved hundreds of dollars
When you have a customer service question, going to the online chat can help resolve it.
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Auto part shortage leaves driver stranded for months
One of the pandemic’s lingering side effects is a shortage of auto parts. One driver tells us his vehicle was in the shop for months while he waited on a part ot arrive from Japan.
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North Texas fans report vanishing tickets
NBC 5 Responds to a growing number of fans reporting disappearing Ticketmaster tickets. Here’s what to know and how you can protect your seats.
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How to protect your vacation and money when planning a trip
This story will help you protect your vacation and hard-earned money. An NBC 5 viewer had to cancel a trip when she got COVID. No big deal, she thought because she received a flight credit but then she tried to use it — and hit a wall. She called NBC 5 Responds. Kristi Nelson has the story.
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State lawmakers look at rising homeowners insurance costs
Texas lawmakers are hearing testimony about rising homeowners insurance rates and working to see what can be done to lower premiums.
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What consumers should know about gift card draining
The NBC 5 Responds team continues to hear from North Texans who tell us about vanishing gift card balances.
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How to avoid ‘credential harvesting'
A text, claiming you owe a balance on your toll road account, may be a trick. The FBI says criminals are working to get your login information.
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NBC 5 Responds helps North Texas travelers with refund
John Curtner’s two-month trip to the Middle East last fall with his wife started as an exciting journey through Israel, Jordan and Egypt. They rented cars from Hertz to help get around.
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Woman's lost luggage claim denied because canceled flight never left DFW; airline admits mistake
The Department of Transportation says airlines declare bags permanently lost after five to 14 days, and airlines must compensate passengers for reasonable expenses.
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Key questions to ask when shopping for homeowners insurance
Policies vary depending on coverage limits, deductibles and exclusions.
