An ongoing upgrade of the driver’s license system has made the offices unable to provide its services including renewing or replacing a driver’s license or identification card, obtaining a driving record and verifying eligibility.
The Texas Department of Public Safety Driver License Offices closed across the state Wednesday.
For two days Texans have been turned away due to a systemwide problem with issuing licenses.
According to Texas DPS, an ongoing upgrade system upgrade that began over the Labor Day weekend is affecting people trying to renew or replace a driver's license, identification card, obtain a driving record or verify eligibility.
The problem disrupted offices and online services.
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NBC5 asked DPS if their system had been hacked. A spokesperson said no security issues have been reported.
DPS canceled all appointments for Wednesday, Sept. 6 and appointments from 7 a.m. to noon on Thursday, Sept. 7.
No timeline was given for when the problem would be fixed.
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NBC5 found people trying to get help and answers at DPS offices in Carrollton, Plano and Dallas.
Some told us they were able to get help inside while others were turned away.
Ravi Cherukuri tried getting his license on Tuesday and returned again on Wednesday.
"They were able to get all my information [into the system] but then they're not able to print my driver's license, but at the same time now I can't travel with my [old] license because they cut it," Cherukuri said.
At the DPS megacenter in southern Dallas, Chyla Johnson was referred online when she was unable to change her address.
"They told me the system was down and was going to be down all day and I should go to the website, but on the website their next available date is not until the 23rd of October," Johnson said. "It's very frustrating because I just got in a car accident and I need the change of address on my driver's license to go through the process. This is just another thing on another thing and there's just no help."
To see the latest updates, check dps.texas.gov.
