NBC 5 Responds November 16, 2020 10:29 pm

Consumers Feel Pandemic Has Hurt Customer Service, Survey Finds

Forced to confront long hold times, uninformed employees and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020. Many families are surrendering to lousy customer service and leaving money on the table – in the middle of an economic recession.

Wake Up to Something Good

2:05

Best and worst return policies according to Consumer Reports
2:19

Consumer Reports: Home for the holidays gift guide
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Consumer Reports: Tech gift guide
1:59

Consumer Reports: Kitchen gift guide
2:21

Smart plugs can help to manage your holiday lights and save energy
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