Robin Carter is a special projects photojournalist for NBC 5 Responds where her storytelling focuses on helping North Texans find solutions to consumer concerns.
Robin’s recent projects include coverage of a family’s fight to access a $2.1 million treatment for their infant and a North Texas Vietnam veteran’s efforts to upgrade his decades-old military discharge.
Robin joined NBC 5 in 2019 after more than two decades at news stations in Virginia, Texas, and Florida. She has experience working in all facets of television including news production, medical reporting, consumer, and special projects. Robin’s work has been honored with 13 regional Emmy awards.
Robin was inspired to follow the journalism path after taking a high school class. She graduated from Radford University in Virginia and started her first job a few months later.
When Robin is not helping North Texans resolve their consumer complaints, you will find her at a baseball game watching her son play or spending time with her husband and family – which includes a super cute corgi.
The Latest
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Consumer fights utility charges someone else racked up
NBC 5 Responds to a consumer fighting a more than $500 electric bill, he says, doesn’t belong to him.
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Some consumers learn they'd have to bundle to keep their insurance policy
A North Texas homeowner tells NBC 5 Responds her insurance company told her she would have to bundle to keep the current policy on her house.
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Insurance companies telling people they have to bundle to keep their policies
A North Texas homeowner tells NBC 5 Responds her insurance company told her she would have to bundle to keep the current policy on her house. NBC 5 Responder Reporter Diana Zoga is digging in what this may mean for consumers who are already facing soaring rates.
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How to search for unclaimed property, cash
Do you have money waiting to be claimed? If it’s been a while since you’ve checked for unclaimed property, it may be time to look again.
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In an out of state move, North Texan says movers failed to deliver
NBC 5 Responds to North Texas consumers who say movers lost their stuff in a cross-country move. What happened and what to know before your next move.
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Consumer disagrees with insurance decisions after crash
NBC 5 Responds to a North Texas driver with a car accident claim in limbo.
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Auto part shortage leaves driver stranded for months
One of the pandemic’s lingering side effects is a shortage of auto parts. One driver tells us his vehicle was in the shop for months while he waited on a part ot arrive from Japan.
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What consumers should know about gift card draining
The NBC 5 Responds team continues to hear from North Texans who tell us about vanishing gift card balances.
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How to avoid ‘credential harvesting'
A text, claiming you owe a balance on your toll road account, may be a trick. The FBI says criminals are working to get your login information.
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Woman's lost luggage claim denied because canceled flight never left DFW; airline admits mistake
The Department of Transportation says airlines declare bags permanently lost after five to 14 days, and airlines must compensate passengers for reasonable expenses.
