Lisa Parker

The Latest

  • NBC 5 Responds May 9, 2022

    New Refund Rules for Canceled Cruises

    During the pandemic, NBC 5 Responds heard from consumers across North Texas who paid for cruises later cancelled because of COVID-19. Some consumers received full refunds while others received cruise credits.

  • NBC 5 Responds Dec 15, 2020

    A $4K BLT? How a Food Delivery Order Almost Kept a Chicago Man From Paying Rent

    Open. Closed. Open. Closed. Dining in Illinois’ restaurants has been a gamble as coronavirus mitigation rules have meant indoor dining restrictions or closures depending on COVID-19 metrics in the state. Curbside pickup and delivery have remained a constant and safe option, but with such high demand, it’s not uncommon for the occasional order mix-up. β€œMaybe your soda didn’t come with...

  • United Airlines Boeing 777-200.
    Coronavirus Mar 11, 2020

    Coronavirus Travel: List of Airline, Cruise Line, Hotel and Rental Cancellation Policies

    Many travel companies are offering fee waivers and flexible cancellation policies as coronavirus cases continue to rise. NBC 5 Responds compiled a list of travel companies and their current policies amid the spread of COVID-19. American United Delta Southwest Korean Air Alaska Porter Allegiant Frontier Spirit JetBlue Hawaiian Sun Country Marriott Hilton VRBO Airbnb Expedia Travelocity Orbitz Avalon Waterways Carnival…

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