Diana Zoga is the consumer reporter for NBC 5 Responds - helping North Texans resolve their consumer complaints and understand their rights.
Diana joined NBC 5 in 2017 after spending 14 years as a reporter at news stations in St Louis, Missouri, Tulsa, Oklahoma and Sherman, Texas.
Diana is a graduate of Plano East Senior High School and the University of Texas at Austin.
Follow Diana on Twitter | Like Diana on Facebook | Follow Diana on Instagram
Diana is the daughter of Kosovar Albanian immigrants and still speaks Albanian at home.
During the war in Kosova in the late 1990s, much of her family had to escape to refugee camps to survive. News coverage became critical, as she often scoured news stories looking for any sign of her relatives.
That experience later inspired Diana to go into journalism - which she says feels more like a calling than a job.
Diana is married and lives in Dallas, a short drive from her parents' home, so she continues to enjoy her mother's home-cooking a few nights a week.
The Latest
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A consumer's screenshot saved hundreds of dollars, what you should know
When you have a customer service question going to the online chat can help resolve it. In one case, a consumer tells the NBC 5 Responds he got a wrong answer and it almost cost him hundreds of dollars. NBC 5’s Diana Zoga shows us what happened and how to use the customer service chat to your advantage.
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How a consumer's screenshot saved hundreds of dollars
When you have a customer service question, going to the online chat can help resolve it.
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Driver stranded for months due to auto part shortage: What you need to know
One of the side effects of the pandemic we still can’t shake is a shortage of auto parts. One driver tells us his vehicle was in the shop for months. He’s still making the lease payments and paying for a rental. NBC 5 Responds reporter Diana Zoga shows you if vehicle owners can do anything.
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Auto part shortage leaves driver stranded for months
One of the pandemic’s lingering side effects is a shortage of auto parts. One driver tells us his vehicle was in the shop for months while he waited on a part ot arrive from Japan.
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Consumers concerned after tickets transferred to others without permission
NBC 5 Responds to a growing number of fans reporting disappearing Ticketmaster tickets. Thousands of dollars worth transferred to other people without permission. Big games and concerts are coming up and fans tell us their plans are in limbo. Here’s Diana Zoga with what we know so far and what you should do right now to protect your seats.
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North Texas fans report vanishing tickets
NBC 5 Responds to a growing number of fans reporting disappearing Ticketmaster tickets. Here’s what to know and how you can protect your seats.
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Texas lawmakers hear testimony about rising home insurance rates
Ahead of next year’s legislative session, Texas lawmakers are hearing testimony about skyrocketing homeowners insurance rates. NBC 5 Responds reporter Diana Zoga takes a closer look.
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State lawmakers look at rising homeowners insurance costs
Texas lawmakers are hearing testimony about rising homeowners insurance rates and working to see what can be done to lower premiums.
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Gift card drainings prompt investigations throughout North Texas
NBC 5 Responds hears from North Texans about vanishing gift card balances, with drained balances reported. Police share insights into gift card draining investigations. NBC 5’s Diana Zoga has more.
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What consumers should know about gift card draining
The NBC 5 Responds team continues to hear from North Texans who tell us about vanishing gift card balances.