Diana Zoga is the consumer reporter for NBC 5 Responds - helping North Texans resolve their consumer complaints and understand their rights.
Diana joined NBC 5 in 2017 after spending 14 years as a reporter at news stations in St Louis, Missouri, Tulsa, Oklahoma and Sherman, Texas.
Diana is a graduate of Plano East Senior High School and the University of Texas at Austin.
Follow Diana on Twitter | Like Diana on Facebook | Follow Diana on Instagram
Diana is the daughter of Kosovar Albanian immigrants and still speaks Albanian at home.
During the war in Kosova in the late 1990s, much of her family had to escape to refugee camps to survive. News coverage became critical, as she often scoured news stories looking for any sign of her relatives.
That experience later inspired Diana to go into journalism - which she says feels more like a calling than a job.
Diana is married and lives in Dallas, a short drive from her parents' home, so she continues to enjoy her mother's home-cooking a few nights a week.
The Latest
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Consumers concerned after tickets transferred to others without permission
NBC 5 Responds to a growing number of fans reporting disappearing Ticketmaster tickets. Thousands of dollars worth transferred to other people without permission. Big games and concerts are coming up and fans tell us their plans are in limbo. Here’s Diana Zoga with what we know so far and what you should do right now to protect your seats.
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North Texas fans report vanishing tickets
NBC 5 Responds to a growing number of fans reporting disappearing Ticketmaster tickets. Here’s what to know and how you can protect your seats.
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Texas lawmakers hear testimony about rising home insurance rates
Ahead of next year’s legislative session, Texas lawmakers are hearing testimony about skyrocketing homeowners insurance rates. NBC 5 Responds reporter Diana Zoga takes a closer look.
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State lawmakers look at rising homeowners insurance costs
Texas lawmakers are hearing testimony about rising homeowners insurance rates and working to see what can be done to lower premiums.
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Gift card drainings prompt investigations throughout North Texas
NBC 5 Responds hears from North Texans about vanishing gift card balances, with drained balances reported. Police share insights into gift card draining investigations. NBC 5’s Diana Zoga has more.
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What consumers should know about gift card draining
The NBC 5 Responds team continues to hear from North Texans who tell us about vanishing gift card balances.
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What is ‘credential harvesting?'
A text message claiming you owe a balance on your toll road account may be a trick. The FBI calls it “credential harvesting.” Criminals are working to get your login information. NBC 5 Responds Diana Zoga shows you how to spot it and combat it.
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How to avoid ‘credential harvesting'
A text, claiming you owe a balance on your toll road account, may be a trick. The FBI says criminals are working to get your login information.
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Woman's lost luggage claim denied because canceled flight never left DFW; airline admits mistake
The Department of Transportation says airlines declare bags permanently lost after five to 14 days, and airlines must compensate passengers for reasonable expenses.
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Shopping for homeowners insurance
You have heard it pays to shop around for homeowners’ insurance rates but price is only part of the equation. NBC 5 Responds Consumer team talks about ways to make shopping for insurance easier,