Diana Zoga is the consumer reporter for NBC 5 Responds - helping North Texans resolve their consumer complaints and understand their rights.
Diana joined NBC 5 in 2017 after spending 14 years as a reporter at news stations in St Louis, Missouri, Tulsa, Oklahoma and Sherman, Texas.
Diana is a graduate of Plano East Senior High School and the University of Texas at Austin.
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Diana is the daughter of Kosovar Albanian immigrants and still speaks Albanian at home.
During the war in Kosova in the late 1990s, much of her family had to escape to refugee camps to survive. News coverage became critical, as she often scoured news stories looking for any sign of her relatives.
That experience later inspired Diana to go into journalism - which she says feels more like a calling than a job.
Diana is married and lives in Dallas, a short drive from her parents' home, so she continues to enjoy her mother's home-cooking a few nights a week.
The Latest
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Consumer gets a resolution after phone trade mix-up
When a Dallas wireless customer faced a charge over a smartphone mix-up she contacted NBC 5 Responds. Diana Zoga explains how we helped and what we learned to help you in the future.
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NBC 5 Responds helps a consumer get a resolution after phone trade mix-up
When a North Texas wireless customer was facing a $1,000 charge over a smartphone mix-up she contacted NBC 5 Responds. Here’s what we learned to help you avoid issues.
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Here's how to clear your phone of political text messages
If you feel like you’re bombarded with political text messages, it’s not your imagination, millions of political robotexts have been sent. NBC 5 Responds reporter Diana Zoga explains there are some things you can do to mute the messages in the final stretch of this election season.
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Can you stop political text messages?
If you feel like you’re bombarded with political text messages, it’s not your imagination. In the final stretch of this election, is there anything consumers can do to mute the messages?
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Here's how to avoid someone stealing your Medicare benefits
What may sound like a legit phone call could lead to your Medicare benefits being stolen by scammers. NBC 5 Responds reporter Diana Zoga explains what you need to know to protect yourself.
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How to avoid medical identity theft
The government spent nearly $950 billion on Medicare funding in 2022, according to the Centers for Medicare and Medicaid Services. According to some estimates, scammers claim around $60 billion of funds.
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Tips on how to avoid disappearing digital tickets on Ticketmaster
Fans in North Texas and across the country are reporting disappearing Ticketmaster tickets. Some digital tickets were transferred without permission. NBC 5 Responds reporter Diana Zoga is asking Ticketmaster why this is happening.
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Fans say they're struggling to reverse ticket transfers
Consumers in North Texas are telling NBC 5 about their tickets disappearing and being transferred on Ticketmaster. NBC 5 Responds shares steps on how you can secure your seats better in the future.
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A consumer's screenshot saved hundreds of dollars, what you should know
When you have a customer service question going to the online chat can help resolve it. In one case, a consumer tells the NBC 5 Responds he got a wrong answer and it almost cost him hundreds of dollars. NBC 5’s Diana Zoga shows us what happened and how to use the customer service chat to your advantage.
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How a consumer's screenshot saved hundreds of dollars
When you have a customer service question, going to the online chat can help resolve it.
